Shipping policy

Shipping

PROCESSING TIME

While most orders are processed and dispatched within 24 business hours, please allow 1-2 business days. 

GENERAL DELIVERY COSTS & TIMES

New Zealand:

FREE SHIPPING by NZ Post courier on orders $150 NZD and over

Standard - NZ Post courier - $10 NZD

Approximate delivery time: 1-3 business days from dispatch

Please allow extra days for delivery to rural addresses.

Please note we do not ship to PO Boxes. Please provide a physical address during checkout.

Australia:

FREE SHIPPING by NZ Post International on orders $250 NZD and over

DHL Express - $20 AUD

Approximate delivery time: 1-3 business days from dispatch

Standard - NZ Post International - $15 AUD

Approximate delivery time: 5-10 business days from dispatch.

Please note we do not ship to PO Boxes. Please provide a physical address during checkout.

Rest of World:

FREE SHIPPING by DHL Express on orders $350 NZD and over

DHL Express - $30 NZD 

Approximate delivery time: 2-5 business days from dispatch

Please note we do not ship to PO Boxes. Please provide a physical address during checkout.

CONDITIONS

Approximate delivery times are guidelines only and commence from date of dispatch. You will receive an email with your tracking number once your order has been processed and is ready for collection by the courier. We dispatch orders Monday – Friday NZT, excluding public holidays. It is important to us to process every order as quickly as possible. However, please allow 1-2 business days for your order to be processed.

Rural deliveries may take longer than non-rural deliveries. Please provide a physical address, as we use a signature required service and cannot deliver to PO Boxes.  Delivery times are subject to product availability. We will contact you if we expect your delivery to be delayed.  

Please email us at hello@sonniestore.com with any shipping queries.